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Important Notice: This policy outlines the refund procedures and limitations for transactions processed through CES Pay platform. Please read carefully to understand your rights and responsibilities.
Introduction
At Chankya E-Services Private Limited, operating the platform cespay.in, we strive to ensure a seamless experience for our merchants and end users. However, as a facilitator of third-party services, we would like to clarify our refund policy to set the right expectations.
Key Point: CES Pay acts as a transaction facilitator and does not directly process refunds. All refund requests must be directed to the respective service providers.
Scope of Services
AEPS Services
Aadhaar Enabled Payment System transactions
DMT Services
Domestic Money Transfer facilities
Mobile Recharge
Prepaid and postpaid mobile recharges
DTH Recharge
Direct-to-Home service recharges
BBPS Payments
Bharat Bill Payment System transactions
- cespay.in acts as a payment and transaction facilitator, integrating with third-party APIs to provide services to our merchants.
- All transactions processed on our platform are forwarded to the respective service providers for execution.
No Direct Refunds by cespay.in
Important Refund Information
As cespay.in merely facilitates the transaction between the user and the third-party service provider:
- We do not issue refunds directly for any failed or incomplete transactions.
- Refunds, where applicable, are handled exclusively by the respective service provider or the customer's bank.
Failed Transactions
In the case of failed transactions:
- cespay.in will provide detailed information about the transaction status to the merchant, including failure reasons as received from the service provider's API.
- Merchants and customers must escalate issues regarding refunds or service failures directly with the respective service provider or bank.
Merchant Responsibility
Merchant Obligations
- Merchants using the cespay.in platform are responsible for ensuring their customers are informed about the nature of services and refund policies of the respective service providers.
- Merchants must display clear information about refund procedures at their point of service.
Escalation of Issues
If you encounter a failed transaction or service issue, you are advised to:
- Contact the respective service provider's customer support team with the transaction details.
- If the issue pertains to a bank account (e.g., AEPS, DMT), reach out to the respective bank to resolve disputes or claim refunds.
Expected Resolution Times
Refund processing times vary by service provider but typically range from 3-7 business days for most transactions. Banking transactions may take up to 10 business days.
Disclaimers
Liability Limitations
- cespay.in does not guarantee the resolution of issues or disputes between merchants, customers, and third-party service providers.
- We are not liable for any losses, damages, or delays arising from the failure or delay of services by third-party providers.
Support for Transaction Inquiries
Transaction Documentation
Our platform will assist merchants by providing relevant transaction details and support documentation needed to escalate the issue to the appropriate party.
Contact Support
Merchants can contact our support team for assistance with transaction logs or details:
Email: support@cespay.in
Phone: 9284560953
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website, and it is the merchant's responsibility to review this policy periodically.
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